> For the complete documentation index, see [llms.txt](https://newdocs.keeper.io/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://newdocs.keeper.io/en/enterprise-guide/event-reporting/servicenow-itsm.md). # ServiceNow ITSM Secure ingestion of security and incidents alerts into ServiceNow SIR ## Overview The Keeper Security ITSM application provides a secure and streamlined integration between Keeper Security Alerts and ServiceNow Security Incident Response (SIR) module. It enables enterprise customers to centrally manage and respond to Keeper-generated security alerts by automating their intake, transformation, and creation as Security Incident tickets within ServiceNow. This integration helps security teams maintain visibility, improve response times, and ensure that Keeper Security alerts are managed consistently within existing ServiceNow SIR workflows. ServiceNow Store Listing: ## Features * Receive Keeper Security alerts and incidents through a protected webhook endpoint, ensuring that only authorized sources can submit data to the platform. * Protect the webhook endpoint with OAuth 2.0, enabling secure, token-based access for external systems. * Allows administrators to generate and manage bearer tokens directly within the application for seamless integration within the Keeper Security Advanced Reporting & Alerts Module. * Guided Setup to configure authentication, validate data ingestion, and ensure smooth end-to-end operation without manual coding. * Store incoming alerts in a custom import set table and automatically transform them into Security Incident Response (SIR) records using predefined mapping rules. * Provides custom priority mapping for Keeper Security alert types enabling SIR administrators to work on incidents based on priority. ## Setup and Configuration Full Setup and Configuration is documented below: {% content-ref url="/spaces/-MJXOXEifAmpyvNVL1to/pages/2kmbyDNWvMuqHE1nD8cf" %} [ServiceNow ITSM](/en/keeperpam/secrets-manager/integrations/servicenow-itsm.md) {% endcontent-ref %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://newdocs.keeper.io/en/enterprise-guide/event-reporting/servicenow-itsm.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.