Enterprise to MSP
Transfer a standalone Enterprise to an MSP as a Managed Company.
Overview
Use Keeper Commander CLI to transfer a standalone Keeper Enterprise tenant to an MSP as a Managed Company (MC).
Please first contact Keeper's Support team to initiate your MSP or MC transfer.
MSP Americas & APAC: mspteamna@keepersecurity.com MSP EMEA: MSPTeamEMEA@keepersecurity.com
After approval, use Keeper Commander to request a transfer of your Enterprise.
Scenario: The Enterprise starts the transfer. The Receiving MSP accepts it. Keeper Security reviews it. The Enterprise completes it.
Command reference: Commander CLI and SDK
Terminology
MSP
Managed Service Provider — a Keeper Security tenant that manages other companies
MC
Managed Company — a Keeper Security tenant managed by an MSP
Enterprise
A standalone Keeper Security tenant (not currently managed by any MSP)
Receiving MSP
The MSP that will take ownership of the Enterprise as an MC
Example Accounts Used in This Guide
Replace these examples with the administrator names and email addresses in your environment.
Enterprise Admin
enterprise-admin
enterprise-admin@example.com
Receiving MSP Admin
receiving-msp-admin
receiving-msp-admin@example.com
Prerequisites
Keeper Commander CLI is installed and configured.
You are the Principal Admin for the Enterprise or Receiving MSP.
You have the Receiving MSP administrator's name and email address.
Step 1 — Enterprise: Initiate the Transfer
The standalone Enterprise admin logs in to Commander and sends a request to join the MSP.
1. Log in to Commander as the Enterprise admin:
2. Initiate the transfer request:
3. Verify the transfer request was sent:
The status should show the request is pending acceptance by the Receiving MSP.
Step 2 — Receiving MSP: Accept the Transfer
The Receiving MSP admin logs in and accepts the inbound request from the Enterprise.
1. Log in to Commander as the Receiving MSP admin:
2. Check the incoming transfer request:
3. Accept the transfer:
4. Confirm acceptance:
The status should now reflect that the transfer is accepted and pending legal approval.
Step 3 — Legal Approval
After both parties agree, Keeper emails the Enterprise and Receiving MSP administrators.
Provide any information Keeper requests.
Keeper approves or denies the transfer.
Keeper emails both parties with its decision.
Step 4 — Enterprise: Complete the Transfer
After Keeper approves the transfer, the Enterprise administrator completes it in Commander.
1. Log in to Commander as the Enterprise admin:
2. Confirm legal approval status:
3. Perform the transfer:
The Enterprise is now a Managed Company under the Receiving MSP.
How to Cancel a Transfer
The Enterprise cannot cancel a submitted request. Only the Receiving MSP can cancel the transfer.
To cancel, the Receiving MSP admin must:
1. Log in to Commander as the Receiving MSP admin:
2. Cancel the transfer:
Cancel the transfer before Keeper approves it. This command cannot reverse a completed transfer.
Command Reference Summary
Initiate transfer
Enterprise
mc-transfer join-msp --target-name "<msp-admin>" --target-email <msp-email>
Check status
Either party
mc-transfer status --target-name "<other-admin>" --target-email <other-email>
Accept transfer
Receiving MSP
mc-transfer accept-mc --target-name "<enterprise-admin>" --target-email <enterprise-email>
Complete transfer
Enterprise
mc-transfer perform --target-name "<msp-admin>" --target-email <msp-email>
Cancel transfer
Receiving MSP only
mc-transfer cancel --target-name "<enterprise-admin>" --target-email <enterprise-email>
Important: In this scenario, only the Receiving MSP can cancel the transfer. The Enterprise cannot cancel an outbound request it has already submitted.
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