MSP to MSP

Transfer an MSP and its Managed Companies to another MSP.

Overview

Use Keeper Commander CLI to transfer an entire MSP to another MSP. This includes the MSP itself, as a Managed Company, and all its Managed Companies (MCs).

Please first contact Keeper's Support team to initiate your MSP or MC transfer.

MSP Americas & APAC: [e-mail] MSP EMEA: [e-mail]

After approval, use Keeper Commander to request a transfer of your MSP.

MSP Americas & APAC: [e-mail] MSP EMEA: [e-mail]

After approval, use Keeper Commander to request a transfer of your MC.

Scenario: The Sending MSP starts the transfer with all its Managed Companies. The Receiving MSP accepts it. Keeper Security reviews it. The Sending MSP completes it.

Command reference: Commander CLI and SDK

Terminology

Term	Definition
MSP	Managed Service Provider — a Keeper Security tenant that manages other companies
MC	Managed Company — a Keeper Security tenant that is managed by an MSP
Sending MSP	The MSP being transferred, along with all of the Managed Companies it owns
Receiving MSP	The MSP that will take ownership of the Sending MSP and its Managed Companies

Example Accounts Used in This Guide

Replace these examples with the administrator names and email addresses in your environment.

Role	Admin Name	Admin Email
Sending MSP Admin	sending-msp-admin	[e-mail]
Receiving MSP Admin	receiving-msp-admin	[e-mail]

Prerequisites

• Keeper Commander CLI is installed and configured.

• You are the Principal Admin for the Sending or Receiving MSP.

• You have the Receiving MSP administrator's name and email address.

Step 1 — Sending MSP: Initiate the Transfer

The Sending MSP administrator submits a request that includes the MSP and its Managed Companies.

1. Log in to Commander as the Sending MSP admin:

Email: [e-mail]
Password: <your password>

2. Initiate the transfer:

mc-transfer join-msp --target-name "receiving-msp-admin" --target-email [e-mail]

3. Select the Managed Company assets to transfer:

When the Managed Company asset selection screen appears:

• Type a and press Enter to select all Managed Companies.

• Type d and press Enter when you are done with your selection.

• At the prompt "Do you want to transfer MSP company as well? [y/n]", type y and press Enter.

Selecting y transfers the MSP, as a Managed Company, and all its Managed Companies.

4. Verify the transfer request was sent:

mc-transfer status --target-name "receiving-msp-admin" --target-email [e-mail]

The status should show that the Receiving MSP must accept the request. The Managed Companies list includes the MSP and its Managed Companies.

Step 2 — Receiving MSP: Accept the Transfer

The Receiving MSP admin logs in and accepts the inbound transfer request.

1. Log in to Commander as the Receiving MSP admin:

Email: [e-mail]
Password: <your password>

2. Check the incoming transfer request:

mc-transfer status --target-name "sending-msp-admin" --target-email [e-mail]

3. Accept the transfer:

mc-transfer accept-mc --target-name "sending-msp-admin" --target-email [e-mail]

4. Confirm acceptance:

mc-transfer status --target-name "sending-msp-admin" --target-email [e-mail]

The status should now reflect that the transfer is accepted and pending legal approval.

Step 3 — Legal Approval

After both parties agree, Keeper Security emails both MSPs.

• Provide any information Keeper requests.

• Keeper approves or denies the transfer.

• Keeper emails both parties with its decision.

No Commander action is required during this step. Wait for legal approval.

Step 4 — Sending MSP: Complete the Transfer

After Keeper approves the transfer, the Sending MSP administrator completes it in Commander.

1. Log in to Commander as the Sending MSP admin:

Email: [e-mail]
Password: <your password>

2. Confirm legal approval status:

mc-transfer status --target-name "receiving-msp-admin" --target-email [e-mail]

3. Perform the transfer:

mc-transfer perform --target-name "receiving-msp-admin" --target-email [e-mail]

The MSP and all of its Managed Companies are now transferred to the Receiving MSP.

How to Cancel a Transfer

If you need to cancel a pending transfer before legal approval, the Sending MSP admin can run:

mc-transfer cancel --target-name "receiving-msp-admin" --target-email [e-mail]

Cancel the transfer before Keeper approves it. This command cannot reverse a completed transfer.

Command Reference Summary

Step	Who Runs It	Command
Initiate transfer	Sending MSP	mc-transfer join-msp --target-name "<receiving-admin>" --target-email <receiving-email>
Check status	Either party	mc-transfer status --target-name "<other-admin>" --target-email <other-email>
Accept transfer	Receiving MSP	mc-transfer accept-mc --target-name "<sending-admin>" --target-email <sending-email>
Complete transfer	Sending MSP	mc-transfer perform --target-name "<receiving-admin>" --target-email <receiving-email>
Cancel transfer	Sending MSP	mc-transfer cancel --target-name "<receiving-admin>" --target-email <receiving-email>