> For the complete documentation index, see [llms.txt](https://newdocs.keeper.io/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://newdocs.keeper.io/en/release-notes/enterprise/keeper-secrets-manager/2026/servicenow-credential-resolver-1.0.0.md).

# ServiceNow Credential Resolver 1.0.0

The Keeper External Credential Resolver for the ServiceNow MID Server reaches 1.0.0 with Yokohama-and-newer support and the ability to coexist with other vendors' resolvers.

### Improvements

**KSM-1093:** New FQCN resolver class `com.keepersecurity.secretsManager.CredentialResolver` for Yokohama (Patch 7+) and newer lets the Keeper JAR coexist with other vendors' resolvers (CyberArk, HashiCorp, Delinea) on the same MID Server. Two JAR variants ship per release:

* `fqcn`: Yokohama Patch 7+, Zurich, Australia. If FQCN does not work on Yokohama 1.0.0, use [v0.1.0](https://github.com/Keeper-Security/secrets-manager/releases/tag/servicenow-integration-v0.1.0) as a fallback.
* `legacy`: Utah, Vancouver, Washington DC, Xanadu \
  (shared `com.snc.discovery.CredentialResolver` class)
* **KSM-610, KSM-1093:** Added Yokohama (Patch 7+), Zurich, and Australia MID Server support; dropped end-of-life Rome, San Diego, and Tokyo.
* **KSM-1093:** Fixed the resolver failing with `Serializer for subclass 'pamSettings' is not found` when PAM records are shared to the same Secrets Manager application. The bundled KSM SDK is now pinned to 17.3.0 and skips records it cannot parse instead of failing the whole fetch.
* **KSM-1104:** Credential field improvements:
  * Actionable diagnostics in `agent.log`: warns on likely `mid_`-prefix typos and on unprefixed labels that match a recognized field name
  * `pamUser` records now resolve username and password from the standard Login/Password fields
  * `config()` logs an actionable error instead of a `NullPointerException` when `ksm_config` is not set

### **Resources**

* [ServiceNow Credential Resolver Documentation](/en/keeperpam/secrets-manager/integrations/servicenow.md)
* [GitHub Release](https://github.com/Keeper-Security/secrets-manager/releases/tag/servicenow-integration-v1.0.0)


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